Survey methods case study

Cherry and Duff (2002) report a follow-up survey of users of the Early Canadiana Online/Notre Memoire En Ligne (ECO) digital library. They employed a web-based questionnaire that can be viewed at: http://informationr.net/ir/7-2/p123qre.html. Their survey confirmed the results of an earlier survey that found users highly valued ECO. Interestingly, it also reported that respondents to the second survey requested the same improvements as those on the first survey, perhaps suggesting that the survey results have not informed decision makers at ECO sufficiently. The authors recommend surveying digital library users over time.